Crystal started with Investment Planning Counsel in 2004 in London, ON just after graduating from the Financial Planning Program at Fanshawe College. She completed the CFP designation in 2010 and enjoys working closely with clients to help them maximize opportunities and ensure they reach their goals. Her main role is Office Manager assisting in creating processes to help her team run smoothly in each of our offices across Ontario. She assists both Bill Black and Carla Black in scheduling appointments or answering general questions from clients. Crystal leads an active lifestyle playing many sports including baseball and hockey. She also volunteers as a director on the Owen Sound Agricultural Society.